Courtesy Classes
Sometimes in parenthood things do not go to plan, but do not worry here at Puddle Ducks we have you covered with our courtesy classes!
What is a Courtesy Class?
Good question. Basically, it is a goodwill gesture from us to you. If you can’t make your regular class, for any reason, you can let us know, with as much notice as possible, via your online My Puddle Ducks Account.
As long as you do this before class begins, we will issue you with a Courtesy Class. This is valid for six months, as long as you are still paying for your space in a class. It enables you to attend another lesson, in place of the one you missed so that your little one doesn’t miss out on their swimming.
Here’s an example:
• Your normal class is on a Monday at 11am but your child wakes up feeling poorly. You decide not to attend the lesson that day.
• Login to your online My Puddle Ducks account at www.puddleducks.com/login, before 11am, select ‘View paid lessons/let us know you can’t attend’ from your Overview page and follow the process.
• We have now issued you with a Courtesy Class, visible in the My Children page.
Your Courtesy Class can be used at any point, and booked up to seven days in advance, from the options* available to you in your My puddle Ducks Account.
• Simply select ‘Book a Courtesy Class’, from your Overview or My Children page and follow the process.
Then just attend your booked Courtesy Class!
Click here to see an easy user guide video.
(*Options will only include the classes where there is an available space – full classes won’t show in the list of options).
This is why it is so important that customers let us know if they can’t attend as it frees up their space, that week, for someone to use a Courtesy Class.
If everyone follows the system and gives as much notice as possible that they can’t attend, everyone wins!
You can read more about this wonderful benefit of being a Puddle Ducks customer here.